Help Center

A step-by-step look at what our team does after receiving your intake form.

Typical timelines for launching each type of service.

Yes! Learn how bundling services works and what discounts may apply.

A complete list of account access we may request depending on your services.

How and where to access your monthly performance reports.

The best ways to reach your dedicated Social Brim team.

Learn how to onboard and get the most from your services.

Understand the role keywords play in your search engine visibility.

The metrics we track to show the real-world impact of your SEO campaign.

When and why website changes are needed as part of your SEO strategy.

How to get found by customers searching in your geographic area.

Why backlinks are one of the most important SEO ranking factors.

Understanding the key differences between organic search and paid advertising.

A beginner-friendly guide to search engine optimization.

How Google rates your ads and why it matters for cost and placement.

How we measure whether your ads are actually generating leads and sales.

Guidelines for setting a realistic Google Ads budget for your business.

A plain-English overview of how Google's paid advertising platform works.

How negative keywords prevent your ads from showing for irrelevant searches.

Our ongoing optimization schedule to keep your campaigns performing at their best.

The CMS and website platforms we work with and how to choose the right one.

Typical timelines for website projects from discovery to launch.

How we approach redesigning an existing website while preserving your SEO.

How we ensure your site looks great and works perfectly on all devices.

Information about hosting, domains, and who manages what after launch.

How much control you have over your website after we hand it off.

Step-by-step guide for submitting graphic design or branding requests.

The process we use to create on-brand, high-quality social media content.

All the social media platforms our team supports and manages.

Our posting frequency and content scheduling process.

How social media marketing translates into real business growth.

How we run paid social ads to amplify your reach and generate leads.

How community management and engagement is handled on your behalf.

Grant our team access to manage your social media profiles.

A breakdown of the video formats and styles we create for clients.

Recommended video lengths by platform and purpose.

Timelines for different types of video projects from brief to delivery.

Real ways that video content drives conversions and business growth.

Options for sourcing footage and what you need to provide vs. what we handle.

How we help you grow your YouTube presence and get views from your ideal audience.

How we scope and price custom development projects.

The range of web and mobile applications our development team builds.

What happens after your app or website goes live.

How we protect your application, data, and intellectual property.

How we keep you informed throughout the development process.

The cloud platforms and infrastructure providers we support.

The steps to cancel your plan and what to expect during the process.

Our refund policy and how disputes are handled.

A breakdown of what each Social Brim package includes.

Our policy for failed or missed payments and how to resolve them.

Steps to update a credit card or other payment method on your account.

How to add a la carte services on top of your existing plan.

Common questions about invoices, billing cycles, and cancellations.

How to access our portfolio and case studies.

A full overview of what to expect when you first become a client.

Who we work best with and the types of businesses we serve.

The signs that your digital marketing investment is paying off.

Our geographic reach and how we serve remote and national clients.

What makes Social Brim different and why clients choose us.

Understand the metrics and data in your monthly performance report.